RCI
Tools, Tips, & Templates
Check out these FREE tools, tips, and templates from Russell Consulting,
Inc. And check this space frequently for updates and additions.
If you like what we have to offer, let us know! Drop us an e-mail and
tell us how you've used our tools, tips, and templates to help you and
your company.
Check out these latest tools, tips, and templates!
If you are looking for handouts and PowerPoint slides from recent conference
presentations by RCI, they've moved! Click here to go to our new "Presentations"
page.
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Hot Tips for Employment
Interviews — What can you do to increase the
success of your employment interviews. Download this tipsheet for
our "hot tips" for doing interviews right!
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You can use the Vacant Position Development
Worksheet to think through a vacant position's "higher
purpose," guide the development of the job description, help
you formulate your selection criteria, and develop interview questions!
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When developing interview questions you need to think through
the answers you are looking for in advance of the interview (what
a thought!). Use this Benchmarking Interview
Questions example for setting up interview questions for
success!
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Example Exit Interview
— Check out this example exit interview to help you learn more
about why your employees leave your company. Also . . . check out
Volume 9, #1 of Workplace Enhancement
Notes for a detailed article on how to use the exit interview.
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Performance
Coaching Planning Worksheet — Use this action
planning worksheet to help you plan and prepare for your next coaching
interview with one of your direct reports.
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Nine-Plus-One
Common Causes of Performance Problems — This
short checklist helps you sort out the potential causes of employee
performance problems. Use it to help identify what YOU can do to
help the employee's performance improve.
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What &
When to Delegate — How do you select the best
person to receive a task that you want to delegate? What factors
should you consider when deciding if the person and the task are
a good match? This simple worksheet helps you explore the key factors
that influence the effectiveness of the delegation.
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Task Responsibility
Matrix — This handy matrix helps you identify
who is doing what in your office and then helps you develop a plan
for distributing the workload more equitably. This template includes
an example as well as a blank form for you to use in your own office.
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Example Customer
Service Vision — If you want to read a vision
for customer service that presents a powerful image of the role
of the customer in an organization's life, download this example.
Posted on the public bulletin board of a federal agency, this vision
statement presents a compelling example of how the vision can help
guide the daily work of employees.
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