| Training & Development Services |
The Outcomes We Help
Create for You |
| Performance Coaching |
Supervisors and managers demonstrate a new relationship
with their staff-one that recognizes that achieving great performance
requires a great performance partnership |
| Managing the Problem Employee |
Supervisors and managers have tools for understanding
and guiding the correction of performance problems |
| Quality Management/Process Improvement |
Supervisors and managers solve team and individual
performance problems using QI tools and methods |
| The Art of Delegation |
Supervisors and managers develop the competencies
and decision making abilities of their staff while shifting their
own attention to strategic issues |
| Motivating Employees |
Supervisors and managers are able to identify what
motivates their own employees and develop individual approaches
for motivating staff |
| Effective Communication Skills For Managers & Supervisors |
Supervisors and managers use a communication model
to improve their ability to both understand others and express their
own views-which enhances their effectiveness |
|
The Art of Constructive Discipline
|
Supervisors and managers are able to turn poor employee
performance around by constructively confronting it early on and
progressively |
| Quality Management and Process Improvement |
Supervisors and managers provide leadership to work
teams on strategies and techniques for improving processes and quality
|
| Conflict Resolution for Managers |
Supervisors and managers are able to define likely
origins of conflict with and between employees and facilitate its
resolution |
| The Supervisor’s and Manager’s Role in Guiding
Teams Effectively |
Supervisors and managers are able to lead teams effectively
by using the appropriate skills to match the needs and maturity
of the team |
