Will You Outlive Your Organization?
The statistics can be depressing: the U.S. Small Business
Administration reports that 40% of all small businesses fail within
the first five years of business. And every five years, half of all
small firms with employees simply disappear or reorganize. Survival,
it seems, is a rare commodity in the world of small businesses.
Being a big business, of course, brings no guarantees
either. Recent research suggests that the average lifespan of the typical
corporation is less than 50 years. Such statistics suggest that most
of us will actually outlive the companies we work for even those
we build from the ground up. This low business survival rate leads to
heavy financial and emotional losses for owners, managers, investors,
workers, and entire communities.
What can owners and investors do to ensure that their
companies not only survive, but grow and prosper? In the volatile marketplace
of the late 20th century, there are few simple answers. And little assurance
comes from the management fads sweeping through corporate and small
business America. Despite the real benefits that they can bring organizations,
initiatives such as quality improvement, empowerment, reengineering,
and team-centered decision making which cost businesses billions
of dollars annually may actually have little effect by themselves
on an organizations long term success. A new book by a retired
executive of Royal Dutch/Shell, however, suggests that there could be
a better way.
Arie de Geus, author of The
Living Company (published by the Harvard Business School Press),
presents research findings from a study of 27 companies ranging in age
from 100 to 700 years. De Geus discovered through this fascinating study,
that long-lived companies shared four common personality characteristics
characteristics that set them apart from others and that seemed
to explain their extraordinary longevity. Those four special traits
were:
A sense of community Companies that created an environment
where people played an important part in the companys success
tended to be more able to attract and keep good people. This sense of
belonging emerged from a partnership forged with employees along with
the knowledge that the companys wealth benefited the entire organization,
not just the inner circle of leaders.
Sensitive to a changing world Long-lived companies were
tuned in to their world not just to their markets. They sensed
the changes around them, and responded in ways that enabled them to
thrive. The 700 year old Swedish firm Stora transformed itself to sustain
itself moving into new markets and abandoning old ones. Stora
survived in spite of the changes brought about by the Middle Ages, the
Reformation, the Industrial Revolution, and two world wars. From its
13th Century beginnings in copper mining, Stora shifted to forest products,
iron smelting, hydropower, and most recently paper, wood products, and
chemicals in response to changing needs and local and global economic
pressures. Its ability to sense and adapt to the environment enabled
it to thrive.
Tolerance of diverse ideas Leaders of successful companies
in de Geus study allowed employees to stretch the company outside
of its comfort zone. These leaders recognized that their future business
might be very unrelated to their current business and that they had
to be receptive to different ways of looking at the world and their
companys role. The implications for todays small business
owner is that employees may hold the future direction of the company
in their minds.
And finally, financially
conservative De Geus found that companies that survived
for a century or more didnt rely upon the approval of financiers
to decide their future. They maintained cash reserves sufficient enough
to give them financial independence. When owners sensed a new direction
to the market or an emerging need, they had the resources to respond.
Their financial conservatism gave them control over their own destiny.
In our own consulting work with diverse organizations
both young and old weve found these traits to be
defining qualities that enable
an organization to be not only long-lasting, but great places to work.
We would add other characteristics to de Geus list qualities
that build strong, resilient, and attractive companies and which help
to sustain a great organization: a shared vision of the future that provides a higher purpose to everyday
work; a passion for learning
that challenges people to seek out innovation and change; the rich exchange of information throughout the organization that
enables people to develop a deep awareness of the companys direction,
goals, strategies, challenges, and discoveries; and a reward system that encourages innovation and quality so that people
clearly understand that innovation and quality are highly valued by
the organization.
Building a great and long-lasting company, one that achieves
exceptional performance for its customers and stakeholders, requires
strong leadership that is sensitive to both the world and to its employees.
Theres no time like the present to begin your companys 700-year
journey.