Critical Reflection is the Core of Learning
How relevant is your high
school or college education to the work you do? For many of us, there is often a large gap separating what we
learned in school from what we must learn to stay in business. Its not that your formal education doesnt add value,
its just that, by itself, your formal education cant sustain
your long-term success in work and in life. Your education and learning must be a continuous process if you
are to keep your life (and your business) moving ahead.
In recent years the term
life-long learning has been used to describe the importance
of investing in your own self-development and growth. But what does life-long learning really mean and how might you
translate this abstract idea into your life as a business owner or employee?
Life-long learning is an
idea that asserts that your long-term effectiveness for yourself
and for your businessinvolves a life-long pursuit of exploring,
discovering, taking risks, and asking questions. It acknowledges that long-term effectiveness depends upon taking
in new information, insights, and knowledge and then integrating this
information, insight, and knowledge into your thinking and, eventually,
into your daily work.
The late W. Edwards Demingthe
man most responsible for getting U.S. companies to focus on continuous
quality improvementargued that learning was the foundation of
improvement in business and in life. To push this idea of continuous learning, he promoted the PDCA
cycle as the key process for driving learning in an organization. This cycle also just happens to be the same process that drives
learning within you, whether you are the owner of the company or one
of its employees. Lets look at each component of this learning
cycle and consider how you might use the model to develop yourself professionally
in some capacity to both better serve the company and achieve your long-term
career goals.
Establish a Self-Development Plan. The P in PDCA, stands for plan. In the context of employee development, establishing a plan means
your being clear about your long-term career objectives. This involves you reflecting upon where you want to go in life,
what your long-term aspirations and goals are, and how your current
position fits into these aspirations. Creating a self-development plan, then, first involves defining
your personal vision and the specific near-term goals that will enable
you to achieve that vision. Even if you dont believe that your current
job or line of business will enable you to achieve your personal vision,
having this vision is the first step in your professional development
and growth. With this personal vision in mind, you then
create a set of shorter-term goals that strive to connect your daily
work with your vision and which should be attainable in your current
job with the company. For each
goal, you should identify the specific actions that youll take
and the actions that the company will also take (even if you own the
company) to support you along the way. The plan part of the PDCA cycle
requires you to have a clear idea of where you want to go in life, the
goals you will need to achieve if you are to realize that vision, and
the actions that both you and the company will take for you to achieve
these goals.
Implement the Plan. The D
part of the cycle represents the do phase of the learning
process. In this phase, you and the company are actively
implementing the agreed-upon ideas and actions. Where your plan identified specific
goals and possible actions to achieve these goals, doing means taking
action, testing the possibilities, and trying out your theories. The company should support you during this phase by providing training,
resources, equipment, time for learning, time off the clock if necessary,
and financial support to enable you to work your plan.
Evaluate Results. At some
point, after youve had an opportunity to try out your ideas, read
a book, talk with customers, observe other workers, or whatever else
was part of your plan, you will need to assess whether youre getting
the results you and the company had hoped for. This is called the check or evaluation phase of the
learning cycle. Its the place where you take time out to look at the data,
study the results, and then make an assessment about whether what you
had originally hoped to accomplish was actually achieved. Gathering objective data from customers, co-workers, the boss,
your board of directors, the actual outputs from your work, among other
sources, are all essential here.
Critical Reflection. The next
phase of the self-development process is perhaps the most important. This phase, labeled A for act
or adjust is the point where, based upon the findings from
the check, you (as a life-long learner) reflect upon what
has worked and not worked, gaze into the world around you, and then
adjust your thinking and actions for the future. This phase is the first one where self-development learning actually
occurs.
Developing a plan, implementing
that plan, and evaluating its effectiveness require little critical
reflection. Looking deep into
the results of your performance and asking yourself whether you need
a new set of skills to achieve your goal forces you to question your
understanding of the world, the company, its customers, and even your
own thinking. The further off the mark your results
are from what you expected, the more you need to look deep into the
environment, the companys practices and tools, and your way of
thinking and acting.
Your cycle of learning and
self-development completes itself when, based upon the insights gained
from this phase of critical reflection, you develop a new and improved
self-development plan for your work and life. And the cycle begins again.
Nelson Mandela, the president
of South Africa, recently observed that greatness lies not in never
falling, but in rising every time you fall. Life-long learning and the self-development process result from
setting out a personal plan, implementing and evaluating that plan,
and then making adjustments to that plan. This learning cycle works for individuals and organizations because
it enables us to not only rise after falling, but to learn from that
falling and then to apply that learning to the next phase of our personal
and professional development. Through this cycle, we become wiser and strongerand
bring greater value to our company and to our own life.